Snap Send Solve for Enterprise

Our platform can be configured to your community’s unique needs. So you can say goodbye to second-guessing and hello to speedier resolution times.Our powerful custom Portal lets you:

• Create new incident types
• Add additional questions and get the details the first time
• Personalise info screens to set expectations
• Request a call back for urgent or dangerous issues
• Manage email notifications on a per-incident basis
• Review your reports in bulk for data and insights
• Use filters to focus on incidents relevant to specific teams



Get all the necessary details from the start to improve you first point resolution.

With Private Reporting Mode, your organisation can choose exactly what info or incident types your workforce and the general public have access to.

• Create specific request types and questions for staff or other trusted groups.
• Triage and prioritise reports from staff and other trusted users
• Use for audits, inspections, maintenance, and more

Snap Send Solve reports give you the whole picture—allowing you to accurately assess the issues from the start and save time and money in the process.

• Over 90% of reports come with a photo attached, plus include precise GPS data.
• Room for additional comments allows Snappers to add details if the issues are more complex.

We know a Snapper’s interpretation over the phone or email may not be the same as yours. This helps Solvers, like you, prioritise the issue and improve your first point resolution.

How are you customers feeling? Are there problem areas in your community worth keeping an eye on? Or issues that keep popping up? Our Portal holds all the answers and more.

• Access actionable Snapper feedback and ratings on your communication, the Solve and more.
• Leverage ‘after’ photos in your reviews and communications teams.
• Identify hotspots in your community or common incident types.

Plus a range of other data and insights that will help you improve your customers’ experience and streamline your operation.