Snap Send Solve works cooperatively and collaboratively with many Councils and authorities across Australia and New Zealand. However, Snap Send Solve does not necessarily have any contract, arrangement, understanding, approval or affiliation with the Councils and authorities to whom it sends reports.
Snap Send Solve does not represent or warrant that any Council or authority to whom it sends a report will accept, act upon or resolve the incident or issue the subject of a report submitted by Snap Send Solve.
1.1 Snap Send Solve Pty Ltd (ABN 53 162 334 965) (Snap Send Solve) provides the Snap Send Solve Smartphone Application (App) with a facility to report to local government authorities and infrastructure authorities issues, problems or defects in community assets and infrastructure requiring repair or attention (Service). Snap Send Solve also provides services and the App to local councils and other authorities (Local Entities) under commercial licence arrangements.
1.2 The App is provided free of charge for personal use. Any commercial use of the App requires a separate licence agreement with Snap Send Solve.
2.1 By using the App and the Service, you (You, Your) agree to be bound by these terms of use (Terms). Please use the App and the Service only if You have read, understood and agree to the Terms.
2.2 By using the App and the Service, You consent to Snap Send Solve using the information You provide to it in accordance with Snap Send Solve’s Privacy Policy. The App collects location data, photographs, and personal information necessary for reporting issues. By using the App, you consent to the collection and use of this information as described in our Privacy Policy.
2.3 Snap Send Solve may from time to time update or modify these Terms and/or its Privacy Policy. These changes will be noted on the Snap Send Solve website (http://www.snapsendsolve.com/) and by notice via the App or email. By continuing to use the App or the Services You consent to any such updated or modified Terms or Privacy Policy.
3.1 When using the App and the Service, You promise that You will: (a) use them for personal use only and not use it in connection with any commercial or business purpose except in accordance with any commercial licence agreement (see 3.2); (b) not criticise or damage the reputation of any person or entity; (c) not infringe any third party rights; and (d) not carry out any illegal or criminal purpose on or via the App or the Services.
3.2 You agree that if You are an employee, contractor, service provider, agent or representative of a Local Entity (Your Principal) You must only use the App and the Service in accordance with the terms of a commercial licence agreement between Snap Send Solve and Your Principal. Unless the terms of the relevant commercial licence agreement provide otherwise, You must not use the Service to transmit information to your Principal.
3.3 If You are not the owner of the device on which the App or Services are accessed, You promise that You have the informed consent of the owner.
3.4 By using Snap Send Solve’s App and Services, You grant to Snap Send Solve a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute information and content You post, upload, display or otherwise make available on the App and Services (collectively, “Content”), for the purpose of:
(a) operating, developing, providing, and improving the Service;
(b) researching and developing new services;
(c) sharing relevant content with Local Entities and other authorities for resolution.
3.5 You acknowledge and agree that Your right to use the App or the Services may be revoked if You breach any of these Terms.
3.6 If you provide Snap Send Solve with your email address or mobile phone number, you consent to Snap Send Solve using those contact details to send you notices and promotions relevant to your use of the App and Services. You can opt out of promotional communications at any time through the App settings or by contacting us.
3.7 By using Snap Send Solve, You grant permission to the Authority that receives your information and content (Report) to on-send your Report to any other authority for the explicit purpose of responding to your Report. For example, if your Report is sent to a Local Council but in fact the responsible Authority is a Water Authority, you grant permission for the Local Council to send your Report to the Water Authority.
3.8 To use the App, You may be required to create a user account (Account). You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Account.
3.9 You must provide accurate, current, and complete information during the registration process and keep your Account information up-to-date.
3.10 The App includes a feature that allows Users to publicly share their reports. By default, this feature is enabled for all reports. Public reports may include the following information:
(a) a photo of the reported issue;
(b) the name or category of the issue;
(c) the time and date the report was submitted;
(d) the address or location of the issue;
(e) a description of the issue; and/or
(f) the authority responsible for resolving the issue.
Users can opt out of public sharing for individual reports at any time by accessing the report in the App and changing the sharing settings. Users are responsible for ensuring that any information they include in public reports does not contain personal information about themselves or others, unless they have obtained explicit consent to share such information.
3.11 When you create an Account, Snap Send Solve grants you a personal, non-transferable right to use the App and services. This right may be suspended or revoked in accordance with these Terms. You must not:
(a) use the App or Services in any way that:
(i) is improper or breaches any laws;
(ii) infringes any person's rights, including intellectual property rights and privacy rights; or
(iii) could result in civil or criminal liability.
(b) interfere with or disrupt:
(i) the operation of the App or services; or
(ii) any other person's use or access to the App or services.
(c) introduce any viruses, malware, or other malicious code into the App or services;
(d) use any unauthorised or modified version of the App or services, including:
(i) to build similar or competitive software; or
(ii) to obtain unauthorised access to the App or services.
(e) attempt to:
(i) access any data not intended for you; or
(ii) log into any server or account that you are not expressly authorised to access.
(f) use the App or Services for any commercial purposes, including:
(i) reselling;
(ii) sublicensing; or
(iii) providing services to third parties.
(g) attempt to circumvent or bypass:
(i) user authentication;
(ii) security measures of the App or services; or
(iii) security measures of any connected networks or systems;
(h) use the App or services to transmit, publish or communicate material that is:
(i) defamatory, offensive, or abusive;
(ii) indecent, menacing, or harassing; or
(iii) unwanted or inappropriate.
(j) in public or private reports: (i) include personal information about other individuals without their explicit consent;
(ii) include unblurred or unobscured license plate numbers when reporting vehicle-related issues;
(k) misuse the public sharing feature to:
(i) spam or flood the public feed with repetitive or irrelevant content;
(ii) intentionally misdirect or confuse other users or authorities;
(l) attempt to manipulate or game any rating systems or metrics within the App;
(m) use the App or Services in a manner that places an unreasonable burden on Snap Send Solve's infrastructure or resources.
If you breach any of these restrictions, Snap Send Solve may immediately suspend or terminate your access to the App and services without notice.
3.12 You may delete your account at any time by contacting us at contact@snapsendsolve.com. Upon deletion, your personal information will be handled as described in our Privacy Policy.
4.1 To the extent permitted by law, the App and the Services are provided to You on an “as is” basis and may contain errors, faults and inaccuracies and may not be complete or current.
4.2 To the maximum extent permitted by law, Snap Send Solve makes no representations or warranties, express or implied with respect to the operation or suitability of the App or the Services for any particular purpose; the availability, performance, security, characteristics or operation of the App or the Services; or the truthfulness or reliability of content provided by any third party. To the maximum extent permitted by law, Snap Send Solve will not be responsible for breach of any such express or implied term.
5.1 The text, images, designs, graphics, pictures, applications, software, music, sound files, animation files, video files and their arrangement on the App (including third party content) (App Content) are all subject to copyright and other intellectual property protection laws in Australia.
5.2 Snap Send Solve is the owner or licensee of all App Content. Apart from any use that is permitted under the Copyright Act all rights are reserved.
5.3 App Content may not be copied, reproduced, adapted, transmitted or distributed, nor may these objects be modified or reposted to other Internet sites, without Snap Send Solve’s consent. Some content is subject to the copyright rights of third party content providers.
5.4 You acknowledge that: all intellectual property rights in the App Content throughout the world belong to Snap Send Solve or its related entities, or its suppliers or affiliates; and these Terms do not transfer title to any intellectual property in the App Content to You.
6.1 You agree that Your access to and use of the App and the Services, is subject to these Terms and is at Your sole risk.
6.2 To the maximum extent permitted by law, Snap Send Solve will not be liable for, and you release Snap Send Solve from liability for, any liability caused or contributed to by, arising from or in connection with:
(a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or
(b) any use of Snap Send Solve’s App by a person or entity other than you or your authorised users.
6.3. Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
(a) neither party will be liable for any indirect, special or consequential losses, including without limitation any real or anticipated loss of profit, loss of revenue, loss of opportunity, or loss of use, whether arising under contract, statute, tort (including negligence), indemnity or otherwise;
(b) a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
(c) (where Snap Send Solve’s services are not ordinarily acquired for personal, domestic or household use or consumption) in respect of any failure by Snap Send Solve to comply with relevant Consumer Law Rights, Snap Send Solve’s liability is limited (at its discretion) to supplying the services again or paying the cost of having the services supplied again; and
(d) Snap Send Solve’s aggregate liability to you for any liability arising from or in connection with these Terms will be limited to AU$100.
6.4 You acknowledge that the Services are not an emergency reporting tool, nor are they intended to be used for emergency reporting purposes, and Snap Send Solve makes no guarantees as to the availability of the App or the Services.
6.5 In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
6.6 If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If our App is not ordinarily used for personal, household or domestic use, our liability for a breach of your Consumer Law Rights is limited to either resupplying our services, or paying the cost of having our Services resupplied.
7.1 Snap Send Solve may, in its sole discretion, temporarily or permanently suspend or terminate the rights granted to You under these Terms if Snap Send Solve suspects in its sole discretion that You are not complying with the Terms or that You pose a threat to the App or the Services or their users or that Your conduct is inconsistent with Snap Send Solve’s brand values.
7.2 Snap Send Solve will not be liable for any cost, expense or damages whatsoever for suspension or termination of Your use.
A party may not commence court proceedings relating to any dispute arising from, or in connection with, this Agreement (Dispute) without first meeting a representative of the other party within 10 business days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by the Australian Disputes Centre.
9.1 These Terms are governed by the laws of Victoria, Australia.
9.2 All rights not expressly stated in these Terms are reserved.
9.1 Snap Send Solve is responsible for addressing any questions, comments or claims relating to the App or the Services and Your use of them. If You have any comments, questions, complaints relating to the App or the Services, or would like to report a violation of any these Terms, please contact contact@snapsendsolve.com