AI Transparency Statement

How We Use AI

At Snap Send Solve, we use artificial intelligence to help make the app work better for you and the communities you report in. Here's a plain-English explanation of how we use it and what we won't do.

What we use AI for

When you submit a report through the app, AI helps us:

  • Categorise your report so it gets sent to the right authority
  • Identify duplicate reports so councils aren't flooded with the same issue multiple times
  • Flag potentially offensive content to help keep the platform respectful
  • Improve the quality of how reports are processed and managed

We also use AI tools internally to help our team with things like drafting documents and research — the same way many businesses do.

What we won't do

  • We won't use your personal information in AI systems that use it to train their models or expose it to unauthorised third parties
  • We won't use AI to make significant decisions about you without human review

Our commitments

Where we use third-party AI tools, we ensure appropriate agreements are in place to protect your information. Our team are trained to verify AI outputs rather than assume they are accurate.

For full detail on how your personal information is handled in relation to AI, see our Privacy Policy.

Questions?

If you have any questions about how we use AI, contact us at contact@snapsendsolve.com.

‍