solvers

Transforming Utilities with Snap Send Solve

Snap Send Solve bridges the gap between utility providers and the communities they serve. Our intuitive platform simplifies the process of resolving and reporting issues, enhancing public services and improving customer satisfaction and experience.

Join our network of Solvers - over 850+ organisations and integrated partners dedicated to making everyday problem-solving easier for everyone.

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Our mascot Sweep giving a thumbs up.
Simplify requests
and prioritise faults

The trusted reporting tool for Water, Power, Telcos and Roads organisations

JOIN OVER 850+ SOLVERS

Simplifying Utility Connections

At Snap Send Solve, our mission is to empower utility providers and your customers by providing an efficient, user-friendly platform for reporting and resolving issues and requests.

By leveraging our intuitive platform and Snapper community (currently over 600,000 people) we power more connected, responsive, and reliable services.

Prioritise faults and quickly triage difficulties

Maximise your utility's customer service productivity with Snap Send Solve’s enterprise features. Custom incident type configurations mean you can get more information at the first point of contact, significantly speeding up processing times. Address power faults and water leaks quickly and send your team out with the right equipment the first time. It’s all about doing more with less effort and keeping your operations running smoothly.

Discover how Snap Send Solve can revolutionise your workflow. Request a demo to explore custom configurations and how you can manage urgent enquiries with our powerful portal.

Effortless Implementation and Digitisation for Modern Utilities

Transition to a fully digital reporting and resolution process with Snap Send Solve. Our platform is designed for easy implementation, having integrated with hundreds of custom workflows — ensuring that you can start benefiting from improved efficiency and customer satisfaction right away. Embrace the future of utility management with minimal hassle and maximum impact. Plus, with Snap Send Solve, you benefit from our dedicated customer success and tech support teams, ensuring your experience is seamless and efficient.

Explore the simplicity and effectiveness of Snap Send Solve. Request a demo to see how easily it can be integrated into your operations.

Customer Experience that stands out from the rest

Effortless, Accurate, and Transparent Customer Service.

Say goodbye to long, vague phone calls and hello to noteworthy, rate-worthy customer service. The Snap Send Solve platform delivers accurate information quickly, speeding up first-point resolution and boosting transparency and trust with your customers. Our webform integration ensures the same excellent experience, even without the app. Check out the Yarra Valley case study to see how our webform, placed next to their faults map has enhanced service delivery. It’s all about making your customers feel heard and valued, and preventing leaks becoming bursts.

Enhance your customer service with Snap Send Solve’s seamless webform integration. Request a demo to see how it works on your website and start delivering exceptional service today.

Community Collaboration powered by our 850+ Solver Network

Crowdsource valuable information directly from the community and gain satisfaction ratings to measure success. Snap Send Solve enables utilities to reassign tasks seamlessly, ensuring the right team addresses each issue. Aerial cable issue belongs to someone else? A stormwater drain issue needs redirecting to council? Our app automatically directs council-related problems to the appropriate local government department.

Join a platform that's trusted by communities across Australia and New Zealand and see the difference collective effort makes.

Actionable reports and requests

Prioritise and address issues better than ever before.

Empower your company to prioritise actionable reports on asset faults, safety concerns, and liabilities. Snap Send Solve helps you address issues before they escalate, saving time and reducing costs. With photos to help diagnose reports, your team gains a clear, immediate understanding of each problem, a bonus for customer services heavily reliant on phone lines. Our platform allows Solvers to view Snaps, assess the seriousness of reports, and determine what it will take to fix the issue.

Discover how easy it is to prioritise and resolve issues with Snap Send Solve. Request a demo to see how Solvers can reassign tasks, use Snapper messaging, and update statuses in real-time.

500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
Contact us

Book a demo

Find out how we work with water, power, roads and telcos.

We'll be in touch to learn how we can help your organisation.

Ask us about reducing phone call volumes, how we work with NBN, VicRoads, South East Water and more.

Our latest partnerships

platform features

A snapshot of the Snap Send Solve experience

We’re on a mission to connect problems to problem-solvers. Additional features of the Snap Send Solve platform are designed, tried and tested to improve customer satisfaction and first point resolution.

Webform

Filter out unverified requests. Get actionable information on your website so your crew always has the right gear.

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Custom incidents

Tailor our platform to your information needs. Collect faults data and divert significant issues to your call centre.

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Triage requests

View Snaps, reassign tasks, and communicate with Snappers in our portal. Prioritise faults and quickly triage difficulties

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