Maximise your utility's customer service productivity with Snap Send Solve’s enterprise features. Custom incident type configurations mean you can get more information at the first point of contact, significantly speeding up processing times. Address power faults and water leaks quickly and send your team out with the right equipment the first time. It’s all about doing more with less effort and keeping your operations running smoothly.

Discover how Snap Send Solve can revolutionise your workflow. Request a demo to explore custom configurations and how you can manage urgent enquiries with our powerful portal.

Transition to a fully digital reporting and resolution process with Snap Send Solve. Our platform is designed for easy implementation, having integrated with hundreds of custom workflows — ensuring that you can start benefiting from improved efficiency and customer satisfaction right away. Embrace the future of utility management with minimal hassle and maximum impact. Plus, with Snap Send Solve, you benefit from our dedicated customer success and tech support teams, ensuring your experience is seamless and efficient.

Explore the simplicity and effectiveness of Snap Send Solve. Request a demo to see how easily it can be integrated into your operations.

Effortless, Accurate, and Transparent Customer Service.

Say goodbye to long, vague phone calls and hello to noteworthy, rate-worthy customer service. The Snap Send Solve platform delivers accurate information quickly, speeding up first-point resolution and boosting transparency and trust with your customers. Our webform integration ensures the same excellent experience, even without the app. Check out the Yarra Valley case study to see how our webform, placed next to their faults map has enhanced service delivery. It’s all about making your customers feel heard and valued, and preventing leaks becoming bursts.

Enhance your customer service with Snap Send Solve’s seamless webform integration. Request a demo to see how it works on your website and start delivering exceptional service today.

Crowdsource valuable information directly from the community and gain satisfaction ratings to measure success. Snap Send Solve enables utilities to reassign tasks seamlessly, ensuring the right team addresses each issue. Aerial cable issue belongs to someone else? A stormwater drain issue needs redirecting to council? Our app automatically directs council-related problems to the appropriate local government department.

Join a platform that's trusted by communities across Australia and New Zealand and see the difference collective effort makes.

Prioritise and address issues better than ever before.

Empower your company to prioritise actionable reports on asset faults, safety concerns, and liabilities. Snap Send Solve helps you address issues before they escalate, saving time and reducing costs. With photos to help diagnose reports, your team gains a clear, immediate understanding of each problem, a bonus for customer services heavily reliant on phone lines. Our platform allows Solvers to view Snaps, assess the seriousness of reports, and determine what it will take to fix the issue.

Discover how easy it is to prioritise and resolve issues with Snap Send Solve. Request a demo to see how Solvers can reassign tasks, use Snapper messaging, and update statuses in real-time.