From Snap to Solve
Something need a little attention in your community? Here’s how we can help get it Solved.
How it Works
Snap
Snap a photo of the issue directly in the app or upload it from your library. You can add up to five if you’re feeling extra Snappy.
Send
After confirming the location, simply select your incident type and hit send. If you like, you can also add a few extra details.
Solve
Having sent your Snaps and details to the right Solver, the fix is in. No hunting for details or emailing back and forth. The app does it all, including keeping you up to date.
Doing your bit made too easy.
Think you’re too busy to do you bit? Nearly 1 million Snappers have found time, and so can you.
Send a Snap
Free to Snap
It costs exactly ZERO dollars to report an issue with our app—from now until forever and ever and ever...
Easier than ordering pizza
Snap and share in 30 seconds (or less). Easier than ordering a large pepperoni with extra olives.
Everyone’s invited
Anyone can be a local legend and make wherever they are a better place to be.
Goes where you go
You can Snap Send Solve all across Australia and Aotearoa New Zealand.
After the Snap
Stay up to date
Check the app to see whether your report is ‘Sent,’ ‘Viewed,’ ‘In-Progress’ or ‘Resolved’. We won’t leave you hanging.
Share your thoughts
Let your Solver know how they did. A little constructive feedback can go a long way.
There’s power in numbers.
Invite your friends to become Snappers and join a Squad to tackle community issues as a team.
Or, just Snap and leave it at that. Totally up to you. You’ve done your bit!
Snapper FAQs
For over 10 years, we've provided a free and easy reporting platform to all Aussies and New Zealanders. Learn more about how we work and find answers to our most common questions below.
Snap Send Solve allows you to send reports to all councils in Australia and New Zealand, along with a number of other Solvers including utilities such as water and power providers, telcos, supermarket retailers, universities and state government departments.
Most Solvers receive reports for free. In addition, a number of Solvers are Enterprise Subscribers. Learn more about some of our Subscribing authorities.
Snap Send Solve is available in Australia and New Zealand. You can use it anywhere in Australia and New Zealand from major cities to remote areas. You can download our app on the App Store or Google Play. We recommend running the latest version available in the App Store or Google Play Store.
Not working? Your device may not be supported by our app or have region restrictions. Check if your device is set to a country outside of Australia and New Zealand.
It’s free to download and send reports using Snap Send Solve. Simply download our app from the App Store or Google Play. Remember mobile data fees from your carrier may apply. If you’re an organisation who’d like to find out more about using our platform, you can find more information about our Enterprise offering.
Want to learn more about how Snap Send Solve makes money? Read more about Our Business Model.
Even if you’re not a Solver, if your mission aligns with Snap Send Solve, we’d love to hear from you. If your organisation promotes civic responsibility, environmentalism, or user-friendly design, get in touch.
Snap Send Solve partners have included:
Reach out to contact@snapsendsolve.com and let’s discuss how we can improve shared spaces — everywhere.
You can report a variety of issues using Snap Send Solve. Basically, Snap Send Solve can be used to draw attention to anything you notice in your community that needs fixing.
Common issues reported on Snap Send Solve include:
- Abandoned cars or vehicles
- Abandoned trolleys
- Animal-related issues
- Accessibility issues
- Communication equipment pits and lids
- Dumped rubbish and litter
- Graffiti
- Illegal parking
- Noise ( for example barking dogs, loud music)
- Overgrown vegetation ( for example noxious weeds, overgrown bushes)
- Pavements and roads
- Playground equipment
- Street lights
- Street cleaning
- Trees
- Water and sewer issues
If you need to report an issue and you can’t find it in the list, select the General Request incident type.
Do you have an idea for an incident type we should add to Snap Send Solve? We’d love to hear from you, please get in touch with us.
The Snap Send Solve team works hard to provide free and easy reporting to all Australians and New Zealanders. This means that we only charge organisations if they wish to receive additional functionality, customisations or integration with our platform.
This additional functionality means that organisations can request additional information about an incident, so that Snapped issues get Solved faster. Some examples of Enterprise customers Solving better include:
- Removing manual data entry through CRM integration, speeding up issue resolution
- SMS alerts sent to officers in the field, e.g. parking officers who can receive and Solve reports faster and on the go
- Being able to prioritise time-sensitive reports after requesting additional information from Snappers, such as ‘is this graffiti offensive?’
- Detailed data and insights to help identify hotspots in the community and implement prevention measures
Every local council receives Snaps from our app for free. Some local councils choose to pay for a Snap Send Solve Enterprise licence. This means they have the option to integrate Snap Send Solve reports into their systems. They can also access a variety of additional features and customisations to make the solving process even more efficient.
Non-council organisations also pay to receive Snap Send Solve reports. These include telcos, water authorities, trolley retailers, power companies etc. Some of these organisations receive reports for free depending on their impact on bettering the shared spaces around us.