In this Privacy Policy, ‘us’ ‘we’ ‘our’ or ‘Snap Send Solve’ means Snap Send Solve Pty Ltd ACN 162 334 965. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information during your use of the Snap Send Solve application (App) on yoursmartphone device (Device) or our website (Site). The App and Site are designed and built to empower users to report problems or defects in community assets and infrastructure to local authorities (Services) as well as enable businesses to resolve the problems and defects.
By providing personal information to us through the App, Site or other online service, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our Site. We encourage you to check our Site periodically to ensure that you are aware of our current Privacy Policy. Personal information includes information or an opinion about an individual that is reasonably identifiable and may include your name, age, gender, postcode and contact details.
Snap Send Solve is committed to protecting the privacy of all its users and this Privacy Policy explains how we use and protect your information
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
By using the App or Site, you agree to our use of your location data where applicable. When you use the App and the Service to send a report, we receive and record your GPS location data. If you don’t send a report, we will not collect your location data and will only hold the information you provide in the report. We treat location data as non-personal information, except where we are required to do otherwise under applicable law.
To manage information such as location data, you may disable the tracking functionalities on your Device, although the App and the Services will not operate to full capacity and if you do not provide the location, you will not be able to send a report. Only be able to send a report by manually entering the address of the incident.
We collect these types of personal information directly from you. By using the App, Site and Services, you authorise us to collect your information such as your username, name, email address and any other personal information available on or through your use of the App or Site. We may collect this information when you:
We may also collect information relating to your use of our App and Services and if you contact us, we may keep a record of that correspondence. Where possible, we endeavour to limit collection of your personal information.
We may also collect personal information from third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers) or from publicly available sources, such as social media or the Australian Securities and Investment Commission (ASIC).
If you do not provide your personal information, we cannot provide you with the Services.
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We may disclose personal information for the purposes described in this Privacy Policy to:
We may collect personal information about you when you use and access our Site. While we do not use browsing information to identify you personally, we may record certain information about your use of our Site, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies', Google Analytics or Facebook Pixel or other similar tracking technologies on our App or Site that help us track your Site and App usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Site may not work as intended for you if you do.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality and privacy of any personal information held by us. Except in the case of breaches of our obligations under the Privacy Act to protect your personal information, we will not be held responsible for events arising from unauthorised access of your personal information.
In the event of a data breach, we are committed to complying in all respects with the requirements of all Australian Privacy Laws. You can also play an important role in keeping your personal Information secure, by maintaining the confidentiality of any password and accounts used on the App or Site. Please notify us immediately if there is any unauthorised use of your account by any other Internet user, or any other breach of security relating to your account.
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Information shared publicly through our App may be accessible to other users and the general public. Users should exercise caution when deciding what information to include in public reports.
Our App includes a feature that allows users to publicly share their reports. By default, this feature is enabled for all reports. Public reports may include information such as photos of the reported issue, the nature of the issue, time and date of submission, location of the issue, and description. Users can opt out of public sharing for individual reports at any time.
While we discourage users from including personal information in public reports, we cannot guarantee that all public reports will be free of personal information. Users are responsible for ensuring they have the right to share any information included in public reports.
Publicly shared reports may be visible to other users of the App and to visitors of our website. We may also use publicly shared reports for marketing, research, or improvement of our services.
Users can manage their public reports, including removing them from public view, through the App’s settings.
Where required for the provision of our App and Site, we may retain information you provide to us and which we collect about you, including personal information and personal data, for so long as we continue to provide Services to you. We do this so you have access to your report history when you need it. When requested by you or when your personal information is no longer needed, we will delete or deidentify the information.
If you connect your account with us using a single sign-on account, such as Apple, Facebook or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider.
The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.
We use the personal information we receive from the single sign-on provider to create a profile for you on our platform.
Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.
Our Site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy and we encourage individuals to read them before using those websites.
The App is not aimed at children under 15 years old and we do not knowingly collect, use, provide or process any personal information of children under the age of 15 deliberately.
You can access the personal information we hold about you by contacting us at contact@snapsendsolve.com. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. If access or corrections cannot be provided, we will notify you within 30 days, in writing, of the reasons for the refusal.
To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt- out facilities provided in the communication.
If we become aware of any ongoing concerns or problems concerning its privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to Snap Send Solve's Privacy Policy, or you have a problem, query or complaint, please email us at contact@snapsendsolve.com. Please include your name, email address and/or telephone number and clearly describe your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the following details:
Customer Service
Level 3, 15 Palmer Parade, Cremorne VIC 3121
contact@snapsendsolve.com
Last Updated: 11 March 2025