Basic to better — What Really Speeds Up Request Resolution?

Featuring insights from City of Darwin, discover a new take on what quality in reports improve issue resolution.

In this webinar, we’ll break down what makes a request “high quality” and how simple improvements—like better photos, accurate locations, and structured data—can help customer service teams & operations teams work smarter, not harder.

Meet Keith Whannell, Manager Digital Innovation and Bernadett Howison, Supervisor Records Management, who will share how they streamlined their request process and improved first-touch resolution at City of Darwin.

Handling service requests shouldn’t feel like an endless guessing game. The quality of the request makes all the difference in how quickly and effectively an issue can be resolved. We’re the app helping keep shared spaces safe, clean, and great to be in.

What You’ll Learn:

✅ The line between a basic request and one that drives real action

✅ How City of Darwin transformed their customer service reporting program and their CX priorities in 2025

✅ Practical strategies for improving request quality

Who Should Attend?

Customer service teams and managers handling community reports and service requests.

Featuring:

Keith Whannell, Manager Digital Innovation, City of Darwin

Bernadett Howison, Supervisor Records Management, City of Darwin

Hosted by: Jordan Gesundheit, Snap Send Solve

Date: 3 April | 12:00 PM AEDT

Register: