Wild Weather – what Snappers can do

November 6, 2024

Reporting Non-Urgent Issues

We’ve seen a 53% increase in storm related issues in the last 6 months compared to last year. Reduce pressure on local customer service desks and phone lines by reporting non-urgent issues with Snap Send Solve. Solvers will immediately receive vital information including your photo, the exact location and any other notes that you choose to add to your report. This makes it easier for them to prioritise and find the issue or hazard.

Be sure to keep an eye out for non-threatening issues such as:

Flood damage
Fallen trees / branches
Accessibility issues
Debris
Dumped rubbish
Road blockages
Damaged roads / pavement
Damaged street signs

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Wild Weather

When storms roll through Australia and New Zealand, they often leave a trail of debris and damage in their wake. While emergency services are busy handling urgent situations, there's a lot we can do as a community to help keep our shared spaces safe and enjoyable for everyone.

Sometimes you come across issues but may not always know who the responsible Solver is. E.g. Does that damaged power line go to the power authority or local Council? Should the overflowing gutter go to the water authority or the roads department? That’s where Snap Send Solve comes in, directing your reports to the responsible Solver to get them actioned as fast as possible.

Flood Monitoring‍

In Victoria, Snap Send Solve works closely with the Victorian SES and their flood watch volunteers. Gavin Kelly, Regional Officer (Emergency Management), had this to say about the use of the Snap Send Solve platform in the 2021 floods in Victoria:

“Snap Send Solve was well and truly utilised…magnificent! Coupled with Fire Rescue Victoria (FRV) drone video footage it was the best ever way to brief people, especially those unfamiliar with the area. What an incredible tool we now have in our arsenal.”

For flood emergencies contact your State Emergency Services. For life threatening issues contact 000.

Wild Weather in New Zealand‍

The wild weather has not just been limited to Australia. Hurunui District Council in New Zealand has also been recommending that their residents use Snap Send Solve to report issues caused by extreme weather over this period.