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Report e-scooters and e-bikes

November 6, 2024

Looking for the right people to help you report misplaced e-bikes and e-scooters in your community? We’re here to help connect you with a Solver to report misplaced e-bikes and e-scooters in Australia or New Zealand when you use the Snap Send Solve app. Or create a Snap using the form below. Using Snap Send Solve, you can report misplaced e-bikes and e-scooters directly to Lime, Beam, Neuron and HelloRide in just under 30 seconds.

What are some misplaced e-bike and e-scooter examples?

  • E-bikes and e-scooters dumped in waterways.
  • E-bikes and e-scooters obstructing the footpath.
  • E-bikes and e-scooters obstructing roads.
  • E-bikes and e-scooters creating accessibility issues.
  • E-bikes and e-scooters left in parking spaces.

How can you eliminate misplaced e-bikes and e-scooters?

The removal of misplaced e-bikes and e-scooters can be initiated when you report a misplaced e-bike or e-scooter using the Snap Send Solve app, or the form above.

In most cases, your Snap will be instantly sent to a Solver at the relevant company either; Lime, Beam, Neuron or HelloRide. These Solvers go around daily to replace e-bike and e-scooter batteries, and will move misplaced e-bike and e-scooters when they become aware of them.

How do I report e-bikes and e-scooters using Snap Send Solve?

Snap Send Solve makes collecting details, such as images and location, needed to report an e-bike or e-scooter streamlined. This makes your Snap super easy to Solve. Just Snap a photo, add a description and we’ll notify the right people!

You can report an e-bike or e-scooter on the Snap Send Solve app under the “Shared Transport” incident type. This will give you several options to help you identify the brand of e-bike or e-scooter when you create a Snap.

Should I report misplaced e-bikes and e-scooters?

When you report e-bikes or e-scooters using the Snap Send Solve app or form, you can make an impact on issues such as injuries, inaccessibility and an array of other accidents.

Reporting misplaced e-bikes and e-scooters can help Solvers reduce obstructions on roads and pathways for traffic, cyclists and pedestrians. These obstructions can cause potential damage to vehicles if not removed.

Misplaced e-bikes and e-scooters can also have environmental impacts when they are left in drains, waterways, parks and reserves. For example, an e-scooter can get clogged in waterways and contribute to flash flooding in extreme weather events.

Locating, tracking and collecting misplaced e-bikes and e-scooters can be expensive and time consuming for Solvers, so reporting an e-bike or e-scooter using Snap Send Solve helps to make this process quicker and easier for those involved.

When you Snap an e-bike or e-scooter in your local area, you can be a part of making your community cleaner, safer and better.

Which e-bike and e-scooter companies can you report to using Snap Send Solve?

  • Report green Lime Bikes/Scooters
  • Report orange Neuron Scooters
  • Report purple Beam Scooters
  • Report blue HelloRide Bikes/Scooters

What areas can I report e-bikes and e-scooters in? 

There's are the current areas that you can report to Lime, Beam, Neuron or HelloRide:

  • Report to HelloRide: from anywhere in New South Wales.
  • Report to Lime: from select parts of Brisbane, Sydney, Melbourne and select areas of New Zealand.
  • Report to Neuron: from Brisbane, Sunshine Coast, Wollongong, Melbourne, Canberra, Perth and select parts of New Zealand.
  • Report to Beam: from Brisbane, Sunshine Coast, Mackay, Townsville, Wollongong, Sydney, Melbourne, Canberra, Perth and select areas of New Zealand.
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