One Snap Ahead: How a South Burnett Regional Council Is Empowering their Community

How a regional council is using tech to strengthen community connections and boost liveability

A Snapshot of South Burnett Regional Council

Nestled in Queensland’s agricultural heartland, South Burnett Regional Council is home to just under 35,000 people across towns like Kingaroy, Nanango, Murgon and Wondai. With a proud rural heritage and a strong focus on community wellbeing, the region is on a mission to become a “Community of Choice”—through better parks, cleaner CBDs, stronger infrastructure and inclusive initiatives.

In 2024, South Burnett Regional Council was recognised for its efforts, taking third place in Queensland’s Snap Send Solve Solver of the Year Awards—celebrating councils delivering top-tier responses and resolutions to everyday issues.

Mayor Kathy Duff said, “Snap, Send and Solve is a great tool for both the community and Council to use to ensure accurate recording of Customer Requests and I am delighted that our Council has received this prestigious award.”

From Phone Calls to Photos

How a smarter reporting tool changed the game for Council and residents

South Burnett’s shift to Snap Send Solve as a key reporting channel has meant less time on the phone and more time getting things done. Instead of slow, manual processes, locals can now report issues with a few taps—and 129% more of them are doing just that compared to last year.

To reinforce Snap Send Solve as a primary channel, South Burnett has integrated it into community videos and messaging. This sends a clear message: the easiest way to help improve your town is right in your pocket.

With 91% of reports including a photo, council teams get accurate info, faster. This has directly supported their liveability plan—making shared spaces safer, cleaner and more inclusive for everyone. From cleaner parks to quicker graffiti clean-ups, Snap Send Solve has helped make small fixes feel big.

Reports That Get Results

Better data, better service, and happier communities

The value isn’t just in the volume of reports—it’s in the quality. With GPS location accuracy and a 91% photo attachment rate, council teams have the info they need to solve faster.

And the results speak for themselves:

• 22.7% of reports are rated by the community—showing strong local engagement and creating a two-way dialogue that gives Council real-time insights into satisfaction levels.
• An impressive 4.6 out of 5 stars for resolution satisfaction in 2024—beating the Queensland average by over 10%.
• 94% of Snappers were satisfied with how their rubbish and bins reports were resolved.

As one happy Snapper, Joy G, put it:

“Thanks for the fast resolution and I'm happily using my new bin.”

Collaborating for a Community of Choice

Snap Send Solve is helping South Burnett Regional Council turn its vision into action. By making it simple for locals to report and track issues, the council is creating a feedback loop that improves shared spaces, boosts accessibility, and strengthens resilience across the region.

South Burnett Regional Council CEO Mark Pitt said, “Snap Send Solve has become a valued partner to our council and an effective and convenient way for our community to submit issues to council.”