At Snap Send Solve, we are thrilled to unveil the exceptional winners of our 2023 Solver of the Year Awards. It's our pleasure to shine a spotlight on the outstanding Solvers who have made a positive impact across Australia and Aotearoa New Zealand this year.
We carefully collected and analysed data from both Snaps and ratings throughout 2023, awarding winners only when criteria were met. Join us in celebrating the remarkable achievements of these Solvers who have gone above and beyond to make a meaningful difference in their communities.
This was a fun one! Thousands of Snappers voted after we put the call out to our Snapper community, asking them to vote on the Solvers that particularly impressed them in 2023.
These Solvers achieved the highest percentage of Snap status updates combined with the highest overall communication star rating.
These Solvers have the highest percentage of Snappers relative to population size.
These winning Solvers had the highest solve rate for accessibility-related incident types, such as the Accessibility category and damaged pavements.
The following are the Australian national winners of each category.
Top 10 Councils Award:
City of South Perth - WA
City of Rockingham - WA
City of Port Adelaide Enfield - SA
Camden Council - NSW
Shire of Kalamunda - WA
City of Holdfast Bay - SA
City of Norwood Payneham + St Peters - SA
City of Gosnells - WA
City of Burnside - SA
City of Marion - SA
Snapper’s Choice Award: Telstra
Customer Experience Award: City of Ballarat (VIC)
Community Engagement Award: Winton Shire Council (QLD)
Inclusive Excellence Award: City of Rockingham (WA)
The following are the Aotearoa New Zealand winners of each category.
Top 10 Councils Award:
Central Hawke’s Bay District Council
Waimakariri District Council
Hurunui District Council
Whanganui District Council
Queenstown-Lakes District Council
Christchurch City Council
Grey District Council
Timaru District Council
Palmerston North City Council
Dunedin City Council
Snapper’s Choice Award: Christchurch City Council
Customer Experience Award: Orion New Zealand Ltd
Community Engagement Award: Hurunui District Council
Inclusive Excellence Award: Selwyn District Council
Snapper’s Choice Award: Inner West Council
Customer Experience Award: Waverley Council
Community Engagement Award: Waverley Council
Inclusive Excellence Award: Campbelltown City Council
Snapper’s Choice Award: Whitehorse City Council
Customer Experience Award: City of Ballarat
Community Engagement Award: City of Port Phillip
Inclusive Excellence Award: Baw Baw Shire Council
Snapper’s Choice Award: Burnie City Council
Customer Experience Award: Clarence City Council
Community Engagement Award: Burnie City Council
Inclusive Excellence Award: City of Launceston
Snapper’s Choice Award: Brisbane City Council
Customer Experience Award: Fraser Coast Regional Council
Community Engagement Award: Winton Shire Council
Inclusive Excellence Award: City of Moreton Bay
Snapper’s Choice Award: City of West Torrens
Customer Experience Award: City of Charles Sturt
Community Engagement Award: Adelaide City Council
Inclusive Excellence Award: City of Port Adelaide Enfield
Snapper’s Choice Award: City of Swan
Customer Experience Award: City of Swan
Community Engagement Award: City of Swan
Inclusive Excellence Award: City of Rockingham
Snapper’s Choice Award: East Arnhem Regional Council
Customer Experience Award: Nhulunbuy Corporation
Community Engagement Award: Katherine Town Council
Inclusive Excellence Award: Katherine Town Council