As 2025 draws to a close, Solvers across Australia and New Zealand are laying the groundwork for 2026.
From sustainability initiatives to smarter workflows and shared learnings from the Digital Solver Summit, we’re seeing Solvers invest in the tools, ideas and community connections that set them up for success, now and into 2026.
In this edition of the Scoop, we’re spotlighting the practical actions already making a difference and the updates designed to support your team’s work in the months to come.
In this edition of the Scoop we’ll explore:
○ How Whitehorse City Council is supporting a more sustainable festive season
○ Highlights from the Digital Solver Summit and the ideas shaping 2026
○ The new Solver experience - available now!
○ How you can help shape upcoming features through our Solver Soundboard
Whitehorse City Council sets their community up for a sustainable festive season
As the year comes to a close, Whitehorse City Council is helping households celebrate in ways that are lighter on the environment and easier for the community.
Their festive sustainability initiative includes free collections for living Christmas trees, practical guidance on food waste and recycling, and tips for choosing sustainable gifts and packaging.
It’s a thoughtful approach that empowers residents to make small changes that add up to meaningful impact.
Highlights from the Digital Solver Summit
In late November, we brought together Solvers from across Australia and New Zealand for the first ever Digital Solver Summit, an online event focused on practical insights, real success stories and a preview of what we’re building next year.
It was a powerful opportunity to learn from peers about the improvements they implemented to shape stronger service delivery.
Here’s what you’ll see in the replay:
○ How the City of Casey is saving two days every week by integrating graffiti reports
○ How Orion New Zealand handles Snap reports during extreme weather
○ How Noosa Shire Council streamlined customer service
○ An exclusive roadmap reveal from our Head of Product, Pete Collins
Whether you're keen to know what’s on the roadmap or looking for proven ways to strengthen your workflows, it’s well worth a watch.
The new Solver experience - available now!
We’re continuing to improve the Solver experience with tools designed to help your team work smarter and stay focused, especially during busy periods.
With these outcomes in mind, earlier this month, we launched the new Solver experience.
Whether you’re handling a surge in Snaps now or planning for next year, these updates are built to keep your team in flow:
○ Card view layout: Triage faster with your report list and details side-by-side
○ Smarter filters & sorting: Quickly drill into what matters without breaking focus
○ A preview of AI-powered priority labels: Automatically flag incoming Snaps as High, Medium or Low priority so your team can act faster and smarter
Keen to see it in action?
Try the interactive demo to explore the new layout, test the filters, and see how AI-powered priority labelling can support your team’s workflow right away.
Help shape what’s coming next
As we continue to expand our platform’s capabilities in line with what Solvers need, we’re opening the door to even closer collaboration.
We’re building the Solver Soundboard, a small group of partners who’ll help us test early features, share insights, and guide what we design next. Your experience on the frontline is what helps us build smarter, more intuitive tools for everyone.
If you’d like to influence the future of Snap Send Solve, we’d love to have you involved.
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