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Reporting Non-Urgent Issues
We’ve seen a 53% increase in storm related issues in the last 6 months compared to last year. Reduce pressure on local customer service desks and phone lines by reporting non-urgent issues with Snap Send Solve. Solvers will immediately receive vital information including your photo, the exact location and any other notes that you choose to add to your report. This makes it easier for them to prioritise and find the issue or hazard.
Be sure to keep an eye out for non-threatening issues such as:
- Flood damage
- Fallen trees / branches
- Accessibility issues
- Debris
- Dumped rubbish
- Road blockages
- Damaged roads / pavement
- Damaged street signs
Wild Weather
When storms roll through Australia and New Zealand, they often leave a trail of debris and damage in their wake. While emergency services are busy handling urgent situations, there's a lot we can do as a community to help keep our shared spaces safe and enjoyable for everyone.
Sometimes you come across issues but may not always know who the responsible Solver is. E.g. Does that damaged power line go to the power authority or local Council? Should the overflowing gutter go to the water authority or the roads department? That’s where Snap Send Solve comes in, directing your reports to the responsible Solver to get them actioned as fast as possible.
Flood Monitoring
In Victoria, Snap Send Solve works closely with the Victorian SES and their flood watch volunteers. Gavin Kelly, Regional Officer (Emergency Management), had this to say about the use of the Snap Send Solve platform in the 2021 floods in Victoria:
“Snap Send Solve was well and truly utilised…magnificent! Coupled with Fire Rescue Victoria (FRV) drone video footage it was the best ever way to brief people, especially those unfamiliar with the area. What an incredible tool we now have in our arsenal.”
For flood emergencies contact your State Emergency Services. For life threatening issues contact 000.
Wild Weather in New Zealand
The wild weather has not just been limited to Australia. Hurunui District Council in New Zealand has also been recommending that their residents use Snap Send Solve to report issues caused by extreme weather over this period.
What areas can I report storm related issues in?
Across Australia and Aotearoa New Zealand, our free app makes it easy to notify the right people about issues that need a little attention.
There's are the current areas that you can report storm related issues in:
- Report storm damage in Victoria
- Report storm damage in New South Wales
- Report storm damage Western Australia
- Report storm damage Tasmania
- Report storm damage in Queensland
- Report storm damage in ACT
- Report storm damage in the Northern Territory
- Report storm damage in South Australia
- Report storm damage in New Zealand
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