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Report Trip Hazards

May 30, 2024

Looking for the right people to help you with reporting trip hazards and damaged pavements in your community? We’re here to help connect you with the responsible council, authority or company – we call them Solvers – to report trip hazards and damaged pavements in Australia or New Zealand when you use the Snap Send Solve app, or create a Snap using the form below. Using Snap Send Solve, you can report trip hazards and damaged pavements directly to someone at your local council in just under 30 seconds.

What is considered a tripping hazard?

Trips can occur when your foot strikes or collides with something, causing you to lose your balance. Trip hazards can be the cause of falls in certain circumstances, which can lead to injury. In many situations, trip hazards are caused by obstacles that aren’t visible, such as uneven ground and surfaces.

What are some trip hazard examples?

Common trip hazards include:

  • Worn or broken pavement or broken tiles,
  • Potholes and cracks in the ground,
  • Changes in ground level,
  • Obstacles in pedestrian and traffic areas.

Common reasons trips can occur:

  • Raised pedestrian crossing,
  • Uneven sidewalk / curb,
  • Misuse of wheelchair ramps,
  • Poor street lighting,
  • Missing signage,
  • Broken pedestrian crossing / fault.

How can you eliminate trip hazards?

Trip hazard removal can be initiated when you report a trip hazard using the Snap Send Solve app, or the form above. In most cases, your Snap will be sent to a Solver at your local council, who will carry out a trip risk assessment and follow up with trip hazard control measures if necessary.

How do I report a trip hazard using Snap Send Solve?

Snap Send Solve makes collecting details, such as images and location, needed to report a trip hazard simple and streamlined. This makes your Snap super easy to Solve. Just Snap a photo, add a description and we’ll notify the right people!

You can report a trip hazard easily on the Snap Send Solve app under the “Pavement & Footpath” incident type. This will give you several options to help you identify the type of trip hazard when you create a Snap.

Should I report a trip hazard?

When you report a trip hazard using the Snap Send Solve app or form, you can make an impact on issues such as injuries, falls and an array of other accidents. Slips, trips and falls result in thousands of injuries every year Australia and New Zealand wide. When you Snap a trip hazard in your local area, you can be a part of making your community cleaner, safer and better.

So, what happens next?

When you Snap a trip hazard in your area, your photos, notes and location information help the Solver at your local council or service provider pinpoint active issues and start working to Solve them. In most cases, a Solver from your local council will carry out a trip risk assessment and follow up with trip hazard control measures if necessary.

We’ve found that Snappers report high response rates and prompt resolutions when using Snap Send Solve, without time spent waiting on the phone or following up emails.

Snap using the app so you can easily track the progress in the History section, as well as provide feedback, along with your satisfaction rating. Solvers each have their own customer service level standards and will provide feedback on your Snaps depending on their time and resources. If your report isn’t Solved right away, you can also send a Nudge two weeks after sending your Snap, which is a friendly follow up signal to the Solver.

Get snapping

Send a Snap

Use this form to send a Snap today.