[Webinar] Australians mark down council performance in 2026, but some councils are bucking the trend

Inside the 2026 Community Satisfaction Index

What does it take to be the council with the most satisfied customers in the country?

The results from Snap Send Solve’s annual Community Satisfaction Index are in, and they show that Australians are less satisfied with their councils in 2026 than they were last year, though some councils are bucking the trend.

Join us for a live webinar to hear from the CEOs of Australia's best performing councils, as they join Snap Send Solve CEO Danny Gorog for a panel discussion on how to improve community sentiment whilst managing frontline resources. You'll also gain an exclusive first look at the 2026 Index data before the full report goes public.

What we’ll cover:

• A sneak peek at the 2026 Community Satisfaction Index, to see how councils are performing across the nation
• What top-performing councils are doing to improve community sentiment
• What councils are getting right, and where things go wrong

The Community Satisfaction Index, developed by Snap Send Solve, is the most comprehensive national benchmark for how residents rate their councils’ performance. Drawing on more than 200,000 real-time ratings and over 17,000 survey responses, it assesses performance across service delivery, responsiveness and communication.

Meet the speakers: 

Hosted by: Danny Gorog, CEO of Snap Send Solve

Kristen Desmond
CEO, West Tamar Council
‍Kristen has led West Tamar Council since 2023, following senior roles in federal government, a strategy and engagement position at George Town Council as well as regional advocacy roles and as a local government professional.She brings a strong focus on organisational performance, community engagement, advocacy and inclusive service delivery.

Peter Gainsford
General Manager, Inner West Council
‍Peter Gainsford PSM has dedicated his public service to the Inner West local community for over 40 years. Prior to his appointment as General Manager of Inner West Council in 2021, he was General Manager at City of Canada Bay. In the 2025 Australia Day Honours List, Peter was awarded the Public Service Medal for his substantial impact on the Inner West community and the Council staff who serve them.

Teisha Peterson
General Manager, Customer and Information, Logan City Council
Teisha Peterson is General Manager, Customer and Information of Logan City Council, leading the organisation’s focus on customer-centred, connected and efficient service delivery. She champions innovation that improves community access, strengthens trust and reduces manual effort, including the thoughtful use of digital channels, automation and platforms such as Snap Send Solve to meet residents where they are.

Watch the replay