How Camden Council ranked top 5 in Customer Experience

Camden Council has been named one of the top five councils in NSW in the 2024 Snap Send Solve Solver of the Year Awards for their outstanding commitment to addressing community-reported issues.

Now in their third year, the Solver of the Year Awards celebrate top-performing councils and organisations across Australia and New Zealand for their responsiveness and effectiveness in resolving issues reported through Snap Send Solve.

Located in Sydney’s southwest, Camden Council is one of the fastest-growing local government areas in Australia, with a population exceeding 130,000. Known for its blend of heritage charm and rapid urban expansion, the council serves a diverse community, balancing new developments with a strong commitment to maintaining livability and green spaces.

Among the 158 councils using Snap Send Solve in NSW, Camden Council stood out with an impressive 87% customer experience satisfaction rating, surpassing the state average of 73.8% and highlighting their commitment to resolving issues quickly and effectively.

In 2024, they also achieved a 92% satisfaction rate for how they resolved issues submitted by Snap Send Solve users.

Commitment to Customer Voice

Camden Council actively seeks feedback through its Voice of Customer program, ensuring residents have a say in shaping their community. By consistently listening and responding to concerns, the council strengthens trust and engagement with its residents.

With one in five Snap Send Solve reports in Camden being rated by Snappers, the council receives valuable insights into resident satisfaction, helping them continuously refine and improve their services.

Camden’s high volume of reports and resident feedback demonstrates the scalability of Snap Send Solve’s platform, enabling the council to efficiently manage issues while contributing valuable data that drives service improvements.

Meeting Residents where they are

Focusing on innovation, Camden Council has made technology a key pillar of its strategy. Snap Send Solve plays an integral role in this approach, helping streamline issue reporting and resolution through a user-friendly digital platform.

Mayor of Camden, Cr Ashleigh Cagney said; “Council is committed to ensuring local concerns are addressed quickly and effectively. Tools such as the Snap Send Solve app are one of several ways residents can share feedback with us. I thank everyone who has taken the time to lodge a report – your involvement makes a real difference. Together, we will continue working to maintain and improve the quality of life across the Camden area.”

By actively engaging with residents on the Snap Send Solve platform—the same trusted tool they already use to report issues to various authorities—Camden Council removes barriers to communication and makes it easier for people to reach them. By responding to Snaps promptly and efficiently, they not only demonstrate their commitment to community needs but also create a seamless, user-friendly experience. This proactive approach fosters trust, encourages ongoing participation, and ultimately helps maintain their strong satisfaction ratings by showing residents that their concerns are heard and acted upon swiftly.

Camden residents have been grateful to their council for its swift responses to community reports and proactive approach to problem-solving. Local Snapper Brad said, "I was very happy with the communication and friendly attitude. It was a pleasure to deal with them, and they kept me updated on the progress and the result.”

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