What's on

2023 Solver Of The Year Winners

February 5, 2024

Announcing the winners of the 2023 Solver of The Year Awards

At Snap Send Solve, we are thrilled to unveil the exceptional winners of our 2023 Solver of the Year Awards. It's our pleasure to shine a spotlight on the outstanding Solvers who have made a positive impact across Australia and Aotearoa New Zealand this year.

We carefully collected and analysed data from both Snaps and ratings throughout 2023, awarding winners only when criteria were met. Join us in celebrating the remarkable achievements of these Solvers who have gone above and beyond to make a meaningful difference in their communities.

Snapper’s Choice Award

This was a fun one! Thousands of Snappers voted after we put the call out to our Snapper community, asking them to vote on the Solvers that particularly impressed them in 2023.

Customer Experience Award

These Solvers achieved the highest percentage of Snap status updates combined with the highest overall communication star rating.

Community Engagement Award

These Solvers have the highest percentage of Snappers relative to population size.

Inclusive Excellence Award

These winning Solvers had the highest solve rate for accessibility-related incident types, such as the Accessibility category and damaged pavements.

The following are the Australian national winners of each category.

Top 10 Councils Award:

City of South Perth - WA

City of Rockingham - WA

City of Port Adelaide Enfield - SA

Camden Council - NSW

Shire of Kalamunda - WA

City of Holdfast Bay - SA

City of Norwood Payneham + St Peters - SA

City of Gosnells - WA

City of Burnside - SA

City of Marion - SA

Snapper’s Choice Award: Telstra

Customer Experience Award: City of Ballarat (VIC)

Community Engagement Award: Winton Shire Council (QLD)

Inclusive Excellence Award: City of Rockingham (WA)

“Responded quickly and resolved. Pleasant to deal with on site.”
"Great communication and speedy action.”
“They do a great job and I appreciate their efforts.”
“Very quick and efficient.”

‍

The following are the Aotearoa New Zealand winners of each category.

Top 10 Councils Award:

Central Hawke’s Bay District Council

Waimakariri District Council

Hurunui District Council

Whanganui District Council

Queenstown-Lakes District Council

Christchurch City Council

Grey District Council

Timaru District Council

Palmerston North City Council

Dunedin City Council

Snapper’s Choice Award: Christchurch City Council

Customer Experience Award: Orion New Zealand Ltd

Community Engagement Award: Hurunui District Council

Inclusive Excellence Award: Selwyn District Council

“Prompt response and quick resolution every time, great work.”
“Rapidity of response! Amazing team!”
“Quick and Friendly communications.”

Snapper’s Choice Award: Inner West Council

‍Customer Experience Award: Waverley Council

Community Engagement Award: Waverley Council

Inclusive Excellence Award: Campbelltown City Council

“They get on top of this issues quickly and efficiently and keep me updated on the issues progress.”
“Responded promptly and rectified problem.”
“Quick to resolve situations, with a quality result.”

‍

Snapper’s Choice Award: Whitehorse City Council

Customer Experience Award: City of Ballarat

Community Engagement Award: City of Port Phillip

Inclusive Excellence Award: Baw Baw Shire Council

"Great communication and speedy action.”
“Greatly improved communication and reactivity during 2023.”
“Super quick Solve time! Always responsive and great at communication.”
“Prompt response to issues and a willingness to listen to community.”
"Always quick to respond and resolve cases.”

Snapper’s Choice Award: Burnie City Council

Customer Experience Award: Clarence City Council

Community Engagement Award: Burnie City Council

Inclusive Excellence Award: City of Launceston

“Quick and attentive.”
"They fix the problem quickly.”
“Fixed the verge fence within hours of receiving notification via Snap Send Solve with awesome communication.”

‍

Snapper’s Choice Award: Brisbane City Council

Customer Experience Award: Fraser Coast Regional Council

Community Engagement Award: Winton Shire Council

Inclusive Excellence Award: City of Moreton Bay

"They get onto the Snap immediately and have even called me to ask about one particular Snap.”
"On to it and fixed in 24 hrs.”
“Always a prompt response to request and provides feedback and updates.”
“So quick to deal with cleaning up graffiti when reported - often next day!”

Snapper’s Choice Award: City of West Torrens

Customer Experience Award: City of Charles Sturt

Community Engagement Award: Adelaide City Council

Inclusive Excellence Award: City of Port Adelaide Enfield

"Very quick and efficient.”
“Quick to remedy every time, and very good solutions that work well.”
“Responsive. Immediate action.”

‍

Snapper’s Choice Award: City of Swan

Customer Experience Award: City of Swan

Community Engagement Award: City of Swan

Inclusive Excellence Award: City of Rockingham

“No problem was too big or too small. They fixed them all as fast as possible, with great communication and no fuss.”
“They are amazing and brilliant at getting the job done and making sure that any issues or hazards that have been reported are dealt within the first 2 week sometimes even a few days!”
“Reacted quickly to cut down dry grass that had become a fire hazard.”
“They always respond to Snaps in a timely manner. They do a great job and I appreciate their efforts.”
“Ongoing improvement in thoroughness and communication over the last 5 years, with 2022 and 2023 being most attentive and communicative.”