September: New data in the Portal

We’ve got an exciting update on the way, designed to make data access easier.

Here’s what’s coming soon to the Snap Send Solve Portal.

CSAT data straight from the Solver Portal

Portal update: Coming October 1st

We’re bringing customer satisfaction data straight to your fingertips with three brand new dashboards in the Solver Portal, so you can track trends, spot issues, and act faster than ever.

Here’s what’s arriving October 1st*:

○ On-demand access to all your CSAT data

○ Custom date ranges so you can dive into specific weeks, events, or campaign periods

○ Filter by suburb and incident type to pinpoint where satisfaction is rising or falling

○ Downloadable charts and dashboards for quick sharing across your team

○ Plus for Enterprise Solvers: trending CSAT insights and comparison benchmarks to track performance and spot opportunities

Whether you’re preparing for a meeting, monitoring sentiment shifts, or planning your next improvement, this is satisfaction data, working on your schedule.

_{Solvers will have access to varying dashboards depending on their subscription tier.}