One-platform approach with our Webform

Welcome to a new era of reporting with Snap Send Solve's Webform.

From local governments and utilities to organisations with field workers, our Webform transforms how you collect and manage service requests in shared spaces across Australia and New Zealand.

When people in your community take the time to report something, they want to know it matters. By embedding the Snap Send Solve Webform into your website, you're giving them a simple, transparent way to be heard, while showing you’re ready to listen and respond.

Here’s how the Webform helps your team respond faster and build stronger connections with your community:

An illustrated graphic of the app screen with a Snapper character

Actionable data from every request

Every submission includes rich, structured data, with photos, GPS location and incident details tailored to your needs. That means fewer follow-ups, faster triage, and better outcomes for your team and your community.

High submission rates

The Webform is quick to complete, no app download needed. That accessibility can lead to more submissions and more issues being flagged early, giving your team better visibility across your region.

Show your community they’re being heard

People want to know their feedback matters. With Snap Send Solve’s Webform, reporting feels simple, transparent and worthwhile, building trust in your processes and encouraging ongoing engagement. Over 80% of users include a photo when submitting, far higher than typical council forms, showing that when it’s easy to be heard, your community is more willing to speak up.

Easy to set up and easy to use

Getting started with the Snap Send Solve Webform is simple. It’s an iframe you can embed directly into your website on a contact page, service request page, or wherever people are likely to reach out. There’s no need for heavy development or complicated setup; just copy, paste, and you're ready to go.

And because the Webform mirrors the Snap Send Solve app experience, your community gets all the benefits they already know and trust, right from your website.

Our Webform is packed with all the benefits of the Snap Send Solve app, including:

Speed and Efficiency: Complete the form in under 30 seconds with easy-to-use fields and our signature intuitive design.
Photo-Driven Reports: Over 80% of submissions include photos, providing visual context that speeds up resolution.
Accurate Geo-Location: Automatically capture precise locations, eliminating guesswork and enhancing accuracy.
Customisable Questions: Tailor the form to your specific needs with customisable questions for different incident types, mirrored across both the app and Webform.
Integration: Syncs seamlessly with the Snap Send Solve portal and other integrations, providing a cohesive experience.
Duplicate Detection: Powered by AI, our algorithm automatically checks new submissions against recent requests, so your team can avoid duplicated jobs, reduce noise, and keep data clean.

How Yarra Valley Water uses the Webform

Yarra Valley Water embedded the Snap Send Solve Webform directly into their “Report a Fault” page, alongside a live fault map. This simple integration created a transparent and user-friendly experience, helping customers check for existing issues and report new ones quickly, without needing to pick up the phone.

The results speak for themselves:

Stronger community engagement and improved early detection of faults have been driven by a rise in Snap Send Solve reports, up 400% over two years.
In 2024, 9% of fault reports were submitted via Snap Send Solve
Customer satisfaction rose from 82% to 88%

By making it easier for customers to report issues and see what’s already being addressed, Yarra Valley Water built trust, improved response times and strengthened their connection with the community.