Receive Videos in Snapped Requests
Some problems move. Some make noise. Some need more than a photo.
Snap Send Solve just got even smarter. You can now collect videos from your community directly within Snaps—making it easier than ever to assess, prioritise and resolve issues with clarity and confidence.
From the sound of a late-night party to the rush of a leaking pipe or the sway of an unstable tree, videos provide the depth and context that photos can’t.
Get the full picture—not just a snapshot
With videos in Snaps, you get the whole story:
- Movement, sound and timing help your team assess issues with greater precision.
- Visible landmarks and surroundings give extra context, so you know exactly where and what needs attention.
- Less back-and-forth with Snappers means quicker resolutions and better resource planning.
- Confident decisions, backed by dynamic evidence.
- Video captured, stored and accessible all in Snap Send Solve. No downloading required, no digging through clunky CRMs.
Accessing and storing videos
Video adds context—without adding complexity.
Here’s how video access works for your team:
- For Solvers with the video feature enabled, each Snap video is included as a URL in the plain text email.
- Videos are not attached directly to emails to avoid large file sizes or delivery issues. If your team doesn’t receive plain text emails, you can still view and download videos via the Report Details page on the Portal.
- All videos are stored securely alongside the Snap, at no extra cost to you just like photos.
Video specs
Maximum video length: 30 seconds
File size: Optimised for fast review and loading within the app
Smarter decisions, issue by issue
Each issue is unique. Videos help your team respond the right way, the first time.
Water Leaks?
See the source and severity instantly—without chasing clarification or sending someone onsite.
- Faster issue resolution with fewer delays in dispatch.
- Reduce workload, thanks to more accurate triaging.
Noise Complaints?
Sound matters. Video captures what a photo can’t, so you can assess noise levels and context in seconds.
- Improve response times with fewer follow-ups.
- Build trust through informed, timely action.
Swaying Branches?
Is it urgent or low-risk? Video shows real movement—no need for multiple images or site checks.
- Prioritise quickly, Solving urgent cases sooner.
- Free up resources with fewer misdirected jobs.
A 30-second video can save hours of work
A quick video from a Snapper means:
- Fewer follow-ups
- More confident triaging
- Smarter, faster decisions by incident type
- Streamlined workflows for your team
- Clearer location context, with visible landmarks to guide response
From the Snapper’s phone to your dashboard—video is your new secret weapon.
See it in action
Experience the power of video-backed Snaps.
Schedule a demo and see how they helps your team make faster, smarter decisions.
Book a demo
We'll be in touch to share more about Snap Send Solve and learn how we can help your organisation.
