Snapper Messaging: Close the loop and watch your satisfaction ratings soar
Snapper Messaging helps you close the loop with Snappers, reduce resident follow-up, and improve community satisfaction - from the Solver Portal or automated via integration.
Snapper Messaging makes it easy to send timely, templated updates as you manage Snaps. When you update a Snap, you can include a message that’s sent directly to the Snapper, either in-app or by email (based on their preferences).
Use it to:
- Let Snappers know their report is in progress or resolved
- Explain what’s happening behind the scenes
- Share next steps to manage expectations
- Keep the Snapper informed if a report is reassigned
You can also create Snapper Messaging Templates, pre-written messages your team can quickly personalise and send. This saves time while keeping communication consistent and on-brand.
Every message appears in the Snap’s timeline, so your updates are clear and traceable, and your team stays in control.
Why Snapper Messaging works for you and your community
Snapper Messaging does more than send replies; it helps your team close the loop faster, reduce admin, and deliver a better experience for residents.
Keep everything in one place
Snapper Messaging lives right inside the Solver Portal, so your team can respond to Snaps and communicate with Snappers all in one workflow.
No toggling between systems or tracking down contact details, just simple, streamlined updates where they matter most.
It can also be automated via integration.
Reduce follow-ups with proactive updates
When residents know what’s happening with their Snap, they’re less likely to follow up.
Snapper Messaging makes it easy to share timely updates, helping reduce inbound queries, giving your team time back and strengthening community satisfaction.
Save time and stay consistent with templates
Create and use Snapper Messaging Templates to speed up communication while keeping your tone professional and consistent. Your team can send personalised responses in a few clicks, saving time without sacrificing clarity or care.
Messaging that builds community trust
The City of Ballarat receives more than 70,000 digital customer service reqeusts every year. With that volume, staying on top of community communication is a challenge, and Snapper Messaging helps.
By introducing message templates and sending proactive updates through the Portal, Ballarat’s team reduced customer follow-up and improved visibility for residents.
The result? A steady stream of 4+ star satisfaction ratings and fewer follow-up queries from residents.
“Snapper Messaging helped us reduce repeat contact and keep residents informed without the extra admin. Residents appreciate the updates, and it’s saved our team a lot of time.” - City of Ballarat
See the time you could save
Curious how much time your team could save with proactive updates, and how that leads to better satisfaction? Try our Snapper Messaging Calculator to see the potential impact for your council.
Ready to improve community satisfaction?
Snapper Messaging helps your team close the loop faster, reduce resident follow-up, and deliver a clearer, more efficient experience. Book a demo to see how it can work for your organisation.
