Close the loop and watch your satisfaction ratings soar

Send in-app messages to keep your community informed, engaged, and satisfied—all within our seamless platform.

How the City of Ballarat Achieved 4+ Star Satisfaction Ratings

Nearly 10,000 reports annually. 15% of all Snaps rated. As an enterprise customer of Snap Send Solve, the City of Ballarat transformed service delivery with customisable message templates.

Targeted, timely updates kept customers informed and introduced unprecedented transparency. The result? A satisfaction rating that speaks volumes about the power of proactive communication.

Ready to elevate your customer experience? In-app Snapper Messaging could be your next strategic move.

Why Choose Snapper Messaging?

Stick to your customer's preferred communication

‍Keep all your customer interactions in one place. No more switching between emails and phone calls—communicate with the customer directly within our Portal.

Create time with templates

‍Consistent, professional responses are simple to deliver with customisable message templates. Your trusted messaging, your way.

Set expectations and establish transparency

‍Give your community the updates they want, right where they need them. Customers receive notifications within the timeline of their specific Snap Send Solve report, creating a clear communication trail.